Targeted Communications for Airport Operations
Built to replace blanket broadcasts and paper notices, this airfield communications system enables ops teams to deliver crucial messages to specific people using live staff, company and permissions data, with read tracking and enforced acknowledgement.
Role
UX Researcher
UI Designer
UI Developer
Tools
Figjam
Figma
WebStorm
Team
Development Team
QA Engineer
Timeline
Sep '25 - Feb '26
The problem
Fragmented, Untargeted, and Unaccountable
Existing airport communication methods were untargeted, relying on generic broadcasts or physical noticeboards that couldn’t ensure updates were reaching the right people.
This meant that senior management were constantly tackling the issue of accountability. There was no visibility into who had seen or acknowledged messages, making compliance extremely difficult to enforce.
Information was also fragmented, with operational updates and documents spread across noticeboards, emails, and legacy systems.
The solution
From Fragmentation to Precision and Accountability
Beacon was designed as a centralised, role-aware communications platform within the AIRDAT suite. By building on a single AIRDAT account and its existing user data, including company, job role, and permissions, Beacon enables airport operations teams to communicate with precision, confidence, and clarity.
1 .Targeted Comms
Using live data from AIRDAT, writers can build an audience which targets recipients by company, job role, and permission. This removes ineffective general broadcasts and ensures operational updates reach only the relevant people.
Accountability and Visibility
Every message sent through Beacon is recorded in one persistent system, giving staff a clear history of communications they’ve received. Open tracking and an optional acknowledgement requirement provide visibility for authors and remove ambiguity around whether critical updates have been seen and understood.
A Single Source of Truth
Beacon replaces fragmented communication channels with one trusted platform. Staff no longer need to rely on noticeboards, emails, or shared folders, all operational communications are accessible in one consistent, reliable place.
THE SHOWCASE
From Fragmentation to Precision and Accountability
The RESEARCH
